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Microphone & camera troubleshooting

Fix the most common audio and video problems.

Pre-consultation check modal showing microphone status, speaker test, self-view camera option, and Start Consultation button.
Use the pre-consultation check to confirm microphone, speaker, and camera settings before starting.

Quick steps

  1. 1Check the browser asked for permission and you selected Allow.
  2. 2Confirm the right microphone/camera is selected in your browser.
  3. 3Close other apps that may be using the device.
  4. 4Refresh the page and try again.

These are the most common causes of broken audio/video sessions.

  1. Refresh page after granting permissions in browser.
  2. Restart browser and open app.simpatient.co.uk again.
If issues remain, confirm the exact selected microphone/camera in your operating-system settings.

Related

Did this help?

If you're still stuck, email hello@simpatient.co.uk.