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What to do if the AI behaves oddly

When the patient goes off-script or breaks character.

A consultation response appears off-script while reviewing patient behavior.
Use a calm reset flow before refreshing or restarting.

Quick steps

  1. 1Stay calm and keep the consultation structure.
  2. 2Re-anchor with one focused prompt.
  3. 3Finish reflection to preserve your session.
  4. 4Report via Help Us Improve with the point that felt off.

If the patient goes off-script, return to one focused, in-scope question and continue. Avoid restarting mid-session unless the response creates risk or confusion.

  1. Ask the patient for clarification.
  2. Restate the objective of the consultation.
  3. Move through your current rubric step and continue.
Always use Help Us Improve with the exact turn so the feedback loop can improve simulation quality.

Related

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